Cancellation and Refund Policy

  1. Cancellation Policy
    • Customers can cancel their order within 24 hours of placing it for a full refund.
    • To cancel an order, customers must contact us via info@utsahaventures.in with their order details.
  2. Refund Policy
    • Refunds will be issued to the original payment method within 7 business days of cancellation.
    • After the cancellation window has passed, refunds may not be available, but customers can refer to our returns policy.
  3. Returns Policy
    • If customers receive a faulty or damaged item, they must notify us within 2 days of delivery to arrange a return or exchange.
    • Items must be returned in their original packaging and condition, unless damaged or faulty.
    • Customers are responsible for return shipping costs, unless the return is due to our error.
  4. Refund Exceptions
    • We do not offer refunds for:
      • Change of mind or buyer’s remorse.
      • Items returned without prior authorization.
      • Items returned beyond the specified return period.
  5. Cancellation and Refund Process
    • To cancel an order or request a refund, customers must:
      1. Contact us via info@utsahaventures.in with their order details.
      2. Follow any instructions provided by our customer service team.
    • Refunds are processed promptly upon approval and typically appear within 7 business days on the customer’s statement.
  2. Contact Information
  3. For cancellations, refunds, or returns, customers can reach us at info@utsahaventures.in .
  4. Policy Updates
    • We reserve the right to update our cancellation and refund policy without prior notice.
    • Any changes will be communicated to customers via our website or email.
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